Privacy Policy

Brand: Treviya
GSTIN: 07DJSPA2638L1ZU
Email: info@treviya.in
Customer Support: +91 93545 32292

Effective Date: 1st January 2026
Last Updated: 1st October 2026

1. INTRODUCTION

Treviya (“Treviya”, “we”, “us”, “our”) respects the privacy of individuals who visit our website, create an account, place an order, communicate with us, or otherwise interact with our products and services.

This Privacy Policy explains how Treviya may collect, use, store, disclose and otherwise process personal information in connection with the Treviya website and related services.

This Policy is intended to provide transparency regarding our data practices and should be read together with our Terms & Conditions, Returns & Refunds Policy and Cancellation Policy.

2. WHO THIS POLICY APPLIES TO

This Privacy Policy applies to individuals who:

• Visit the Treviya website;
• Browse our products;
• Create or use an account;
• Place or attempt to place an order;
• Contact customer support;
• Subscribe to communications;
• Participate in promotions;
• Communicate with Treviya through email, WhatsApp or other channels;
• Provide information for delivery or payment purposes; or
• Otherwise interact with Treviya.

3. PERSONAL DATA WE MAY COLLECT

Depending on the nature of your interaction with Treviya, we may collect certain information including:

3.1 Identity and Contact Information

This may include:

• Name;
• Mobile number;
• Email address;
• Billing address;
• Shipping address;
• City;
• State;
• Country;
• Postal/PIN code; and
• Other information necessary to fulfil an order.

3.2 Order Information

We may collect:

• Order number;
• Products purchased;
• Quantity;
• Size/variant selected;
• Order date;
• Delivery status;
• Return/exchange requests;
• Cancellation requests;
• Refund information; and
• Customer support communications relating to the order.

3.3 Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

Treviya may receive transaction-related information such as:

• Payment status;
• Transaction reference;
• Payment method;
• Amount paid;
• Refund status; and
• Related payment identifiers.

Where payment processing is performed by a third-party payment provider, sensitive payment credentials may be processed directly by that provider and may not be stored by Treviya.

Customers should review the privacy policy of the applicable payment provider.

4. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration and technologies used.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate location derived from technical information;
• Website pages visited;
• Date and time of access;
• Referring website;
• Device identifiers;
• Session information;
• Website interaction information; and
• Technical logs.

Such information may be used for website functionality, security, analytics, troubleshooting and improvement.

5. COOKIES AND SIMILAR TECHNOLOGIES

Treviya may use cookies and similar technologies to support website functionality and improve the user experience.

Cookies may be used for purposes including:

• Maintaining sessions;
• Remembering preferences;
• Shopping cart functionality;
• Website analytics;
• Security;
• Performance monitoring;
• Understanding website usage; and
• Marketing or advertising, where applicable and lawfully permitted.

Users may be able to manage certain cookies through their browser settings or available website controls.

Disabling certain cookies may affect website functionality.

6. PURPOSES FOR WHICH PERSONAL DATA IS USED

Treviya may process personal data for purposes including:

6.1 Order Fulfilment

To:

• Process orders;
• Confirm orders;
• Arrange delivery;
• Communicate order status;
• Process cancellations;
• Process returns;
• Process exchanges; and
• Process refunds.

6.2 Customer Support

To:

• Respond to queries;
• Investigate complaints;
• Process return requests;
• Process refund requests;
• Resolve delivery issues; and
• Provide customer assistance.

6.3 Website Operation

To:

• Operate and maintain the website;
• Improve functionality;
• Diagnose technical problems;
• Maintain security;
• Prevent abuse; and
• Improve website performance.

6.4 Business Administration

To:

• Maintain business records;
• Maintain transaction records;
• Perform accounting;
• Comply with tax requirements;
• Detect fraudulent transactions; and
• Meet legal and regulatory obligations.

6.5 Communications

Where permitted and in accordance with applicable law, Treviya may use contact information to communicate:

• Order confirmations;
• Shipping updates;
• Delivery updates;
• Return/refund updates;
• Important service notices;
• Policy changes; and
• Promotional communications where applicable.

7. MARKETING COMMUNICATIONS

Where Treviya sends promotional or marketing communications, customers may have the ability to opt out or withdraw consent, where applicable.

Marketing communications may include:

• New product announcements;
• Offers;
• Discounts;
• Promotional campaigns;
• Sale announcements;
• Brand updates; and
• Other marketing content.

Customers may contact Treviya at info@treviya.in to request cessation of promotional communications, subject to applicable law and technical processing requirements.

Transactional communications relating to orders, payments, security or legally required notices may continue even after a customer opts out of marketing communications.

8. SHARING OF PERSONAL DATA

Treviya may share personal data with third parties where reasonably necessary for legitimate business purposes, order fulfilment, legal compliance or other applicable purposes.

These parties may include:

• Courier and logistics companies;
• Payment gateways;
• Banks and financial service providers;
• Technology/service providers;
• Website hosting providers;
• Customer support providers;
• Analytics providers;
• Marketing/service providers;
• Professional advisers;
• Legal advisers;
• Government authorities; and
• Other service providers necessary to operate the business.

Treviya seeks to share only information reasonably necessary for the relevant purpose.

9. LOGISTICS AND DELIVERY PARTNERS

To deliver an order, Treviya may need to share information such as:

• Customer name;
• Delivery address;
• Mobile number;
• Order number; and
• Relevant shipment information.

Such information may be shared with courier and logistics providers for fulfilment and delivery.

10. PAYMENT SERVICE PROVIDERS

Payments may be processed by third-party payment service providers.

Treviya may share or receive information required to facilitate payment, confirmation, reconciliation and refund processing.

Treviya does not intend to collect or store full card credentials unless expressly stated and lawfully permitted.

Customers should review the applicable payment provider’s privacy terms for information about its processing activities.

11. LEGAL AND REGULATORY DISCLOSURES

Treviya may disclose personal data where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful governmental requests;
• Comply with court orders;
• Prevent fraud;
• Investigate unlawful activity;
• Protect Treviya’s legal rights;
• Protect customers or third parties; or
• Comply with regulatory requirements.

12. DATA SECURITY

Treviya takes reasonable measures appropriate to the nature of the personal data processed to protect information against unauthorised access, misuse, loss, alteration or disclosure.

Security measures may include administrative, technical and organisational safeguards.

However, no internet-based transmission or storage system can be guaranteed to be completely secure.

Accordingly, while Treviya takes reasonable precautions, Treviya cannot guarantee absolute security of information transmitted over the internet.

13. DATA RETENTION

Treviya may retain personal data for as long as reasonably necessary for the purpose for which it was collected or processed.

Data may also be retained where necessary for:

• Accounting;
• Tax compliance;
• Legal obligations;
• Dispute resolution;
• Fraud prevention;
• Security;
• Enforcement of agreements; or
• Establishment, exercise or defence of legal claims.

When personal data is no longer required for applicable purposes, Treviya may delete, anonymise or otherwise appropriately dispose of it, subject to legal and operational requirements.

14. DATA ACCURACY

Customers are responsible for providing accurate and current information.

Customers should notify Treviya if information such as their:

• Name;
• Email address;
• Mobile number;
• Shipping address; or
• Other relevant information

changes or is incorrect.

Treviya may rely on information supplied by the customer unless notified otherwise.

15. YOUR DATA RIGHTS

Subject to applicable law and the applicable implementation of data protection requirements, individuals may have rights relating to their personal data, including rights concerning:

• Access to information;
• Correction of inaccurate information;
• Updating information;
• Withdrawal of consent where processing is based on consent;
• Erasure/deletion in applicable circumstances;
• Grievance redressal; and
• Other rights available under applicable law.

Requests may be submitted to:

Email: info@treviya.in

Treviya may require reasonable information to verify the identity of the person making a request before processing it.

16. WITHDRAWAL OF CONSENT

Where processing is based on consent, an individual may request withdrawal of consent, subject to applicable law.

Withdrawal of consent will not necessarily affect processing that:

• Was already lawfully completed;
• Is required by law;
• Is necessary for a transaction already initiated;
• Is necessary for legal claims; or
• Is otherwise permitted under applicable law.

Withdrawal may also affect Treviya’s ability to provide certain services where the relevant information is necessary for that service.

17. GRIEVANCE REDRESSAL

Customers may raise privacy-related concerns by contacting:

Treviya
Email: info@treviya.in
Phone / WhatsApp: +91 93545 32292

Treviya will review and address grievances in accordance with applicable law and its internal grievance handling procedures.

Where a specific grievance officer is appointed, the relevant details will be published on this page or through the applicable contact mechanism.

18. CHILDREN’S DATA

The Treviya website is intended for general consumers and is not knowingly designed to collect personal data from children in violation of applicable law.

Where applicable law requires parental or lawful guardian consent for processing a child’s personal data, Treviya will follow the applicable requirements.

19. THIRD-PARTY WEBSITES

The Treviya website may contain links or integrations to third-party websites, applications or services.

Treviya is not responsible for the privacy practices of independent third parties.

Customers are advised to review the privacy policies of third-party websites before providing personal information.

20. SOCIAL MEDIA AND MESSAGING SERVICES

Treviya may operate or use social media, messaging and communication platforms.

Where a customer voluntarily communicates with Treviya through such platforms, the customer’s interaction may also be subject to the privacy policy and terms of the relevant platform.

Treviya recommends that customers do not publicly share sensitive personal information.

21. BUSINESS TRANSFERS

If Treviya’s business is reorganised, transferred, merged, acquired or otherwise undergoes a corporate transaction, personal data may be transferred as part of the relevant business assets or operations, subject to applicable law.

22. INTERNATIONAL PROCESSING

Certain service providers used by Treviya may process information from locations outside the customer’s state or country.

Where personal data is transferred or processed outside India, Treviya will take such measures as may be required under applicable law.

23. CHANGES TO THIS PRIVACY POLICY

Treviya may update this Privacy Policy from time to time.

Changes may be made due to:

• Changes in law;
• Regulatory developments;
• Changes in business operations;
• Changes in technology;
• New services; or
• Changes in data-processing practices.

The updated version will be published on the website together with an updated “Last Updated” date.

Customers are encouraged to review this Policy periodically.

24. CONTACT US

For questions, requests or grievances relating to personal data:

Treviya
Email: info@treviya.in
Phone / WhatsApp: +91 93545 32292
GSTIN: 07DJSPA2638L1ZU

25. GOVERNING DATA PROTECTION FRAMEWORK

This Privacy Policy is intended to operate subject to applicable Indian data protection, privacy, consumer protection and other applicable laws and regulations, including requirements that may apply to Treviya from time to time.

Where mandatory legal requirements differ from this Policy, the applicable law will prevail to the extent of the inconsistency.