Cancellation Policy

Brand: Treviya
GSTIN: 07DJSPA2638L1ZU
Email: info@treviya.in
Customer Support: +91 93545 32292

Effective Date: 1st January 2026
Last Updated: 1st October 2026

1. PURPOSE

This Cancellation Policy explains the circumstances in which an order placed with Treviya may be cancelled and the treatment of refunds and shipping charges following cancellation.

By placing an order through the Treviya website, the customer acknowledges and agrees to the terms of this Cancellation Policy, subject to applicable law.

2. WHEN CAN AN ORDER BE CANCELLED?

An order may be cancelled by the customer only before the product has been dispatched, subject to the order status and Treviya’s ability to process the cancellation.

Once an order has been dispatched, Treviya may be unable to cancel or intercept the shipment.

Customers who wish to cancel an order should contact Treviya as soon as possible.

3. HOW TO REQUEST CANCELLATION

Cancellation requests may be submitted through:

Email: info@treviya.in
WhatsApp / Customer Support: +91 93545 32292

Customers should provide:

  • Order number;
  • Customer name;
  • Registered mobile number;
  • Email address used for the order; and
  • Reason for cancellation, where applicable.

A cancellation request will be considered only after Treviya verifies the order status.

4. CANCELLATION BEFORE DISPATCH

Where the cancellation request is received and accepted before dispatch, Treviya will process the cancellation.

Where a refund is due, the eligible amount will be processed in accordance with Treviya’s refund procedure.

The refund may be made through the original payment method or another appropriate method, subject to payment-processing requirements.

5. ORDERS THAT HAVE ALREADY BEEN DISPATCHED

Once the order has been dispatched, cancellation may no longer be possible.

This is because the product may have already been handed over to the logistics/courier partner and may be in transit.

If the customer requests cancellation after dispatch, Treviya may attempt to arrange a return-to-origin where operationally possible.

However, Treviya does not guarantee that a dispatched shipment can be intercepted or recalled.

6. CANCELLATION WHILE THE ORDER IS IN TRANSIT

Where an order is cancelled after dispatch and while the shipment is in transit, the customer may be liable for the applicable forward and reverse shipping charges, to the extent permitted under applicable law.

Accordingly:

Refundable amount = Eligible order amount – applicable forward shipping charges – applicable reverse shipping charges – other lawful deductions, if applicable.

The exact amount of any deduction will depend upon the circumstances and the actual logistics charges incurred.

7. FORWARD SHIPPING CHARGES

Forward shipping charges refer to the cost incurred in transporting the order from Treviya or its fulfilment partner to the customer’s delivery address.

Where a cancellation occurs after dispatch and applicable shipping charges have already been incurred, such charges may be deducted from the refundable amount to the extent permitted by applicable law and the terms disclosed to the customer.

8. REVERSE SHIPPING CHARGES

Reverse shipping charges refer to the cost incurred in transporting a dispatched order back to Treviya, its warehouse, fulfilment centre or other designated location.

Where cancellation after dispatch results in a return shipment, applicable reverse shipping charges may also be deducted from the refundable amount to the extent permitted by applicable law.

9. DELIVERY CHARGES

Delivery charges are generally non-refundable.

Where an order is cancelled before dispatch and a delivery charge has not actually been incurred, the treatment of such amount may depend on the payment structure and circumstances of the order.

Where shipping costs have already been incurred, applicable charges may be deducted as permitted by law.

10. REFUND PROCESSING

Once a cancellation has been accepted and a refund is due, Treviya will initiate the refund within 3–4 days, subject to the applicable circumstances and receipt/verification of the relevant shipment where required.

The time taken by the customer’s bank, card issuer, UPI provider, payment gateway or other payment service provider to credit the amount may vary.

Treviya does not control the processing timelines of third-party financial institutions.

11. CANCELLATION BY TREVIYA

Treviya may cancel an order in circumstances including, but not limited to:

  • Product becoming unavailable;
  • Inventory discrepancy;
  • Pricing or listing error;
  • Technical/system error;
  • Payment verification failure;
  • Suspected fraudulent activity;
  • Delivery restrictions;
  • Incomplete or inaccurate customer information;
  • Force majeure circumstances;
  • Courier/service limitations; or
  • Other circumstances in which fulfilment is not reasonably possible.

Where Treviya cancels an order for which payment has already been received, the eligible amount will generally be refunded in accordance with the applicable refund process, subject to applicable law.

12. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate delivery details.

If an order cannot be delivered due to:

  • Incorrect address;
  • Incorrect pin code;
  • Incorrect contact number;
  • Customer unavailability;
  • Refusal to accept delivery;
  • Repeated failed delivery attempts; or
  • Other circumstances attributable to the customer,

the shipment may be returned to Treviya.

Any refund, if applicable, may be processed after receipt and verification of the returned shipment, subject to applicable shipping deductions and applicable law.

13. CASH ON DELIVERY ORDERS

For Cash on Delivery orders, Treviya may be unable to provide a monetary refund where no payment has been collected.

Where applicable, Treviya may simply treat the order as cancelled or returned.

Where any amount has been collected, any refund will be handled according to the applicable refund procedure.

14. FRAUDULENT OR SUSPICIOUS ORDERS

Treviya may cancel or hold an order where there are reasonable grounds to suspect:

  • Fraud;
  • Payment abuse;
  • Identity misuse;
  • Multiple suspicious orders;
  • Unusual transaction activity;
  • Misuse of promotional offers; or
  • Other unlawful activity.

Any action taken under this section will be subject to applicable law.

15. PROMOTIONAL ORDERS

Orders placed using promotional discounts, coupons or special offers may be subject to additional terms communicated at the time of the promotion.

Where an order is cancelled, the treatment of promotional discounts, coupon codes, loyalty benefits or other promotional benefits will be governed by the relevant promotional terms, subject to applicable law.

16. PARTIAL CANCELLATION

Where an order contains multiple products and the customer wishes to cancel only part of the order, Treviya may accept a partial cancellation if the affected products have not been dispatched and the order structure permits such cancellation.

Once a particular product has been dispatched, cancellation of that product may not be possible.

17. NO AUTOMATIC CANCELLATION

Submitting a cancellation request does not itself guarantee cancellation.

Cancellation is effective only when Treviya confirms that the order has been cancelled.

Customers should not assume that an order has been cancelled merely because a request has been submitted.

18. STATUTORY RIGHTS

Nothing in this Cancellation Policy is intended to exclude or restrict any consumer right, remedy or protection that cannot lawfully be excluded or restricted under applicable law.

This Policy shall be interpreted consistently with applicable Indian laws and regulations.

19. POLICY MODIFICATIONS

Treviya may amend this Cancellation Policy from time to time.

Any updated version will be published on the website with the applicable effective or updated date.

20. CONTACT INFORMATION

For cancellation requests or questions:

Treviya
Email: info@treviya.in
Phone / WhatsApp: +91 93545 32292
GSTIN: 07DJSPA2638L1ZU